Product & Sizing
How do I know if I’m ordering the right size?
Please refer to our size chart here.
Do your suits run true to size?
Yes! Please choose your regular size and reference our size chart for more details. However, if you have a fuller cup size (a C or larger) we recommend that you size up in your tops.
How do I wash my swimsuits?
We recommend hand washing your suits with cold water and a mild soap and laying them flat to dry to keep them looking as good as new.
What is your return intake process?
All suits go through a product restoration process after being returned. We have strict guidelines to ensure that all returns meet our standards. This means they are thoroughly steamed and a fresh hygienic liner is placed on each suit for every order. If the liner is removed at any point during the try on period, it cannot be returned.
What’s so special about your materials?
Orders & Shipping
What methods of payment do you accept?
We accept most major credit cards and Apple Pay on mobile devices.
How do I shop Summersalt?
There are two ways you can shop our suits.
- Buy Now: Our Buy Now option allows you to shop like you normally do. Add items to the cart and pay at checkout.
At-Home-Try-On Pack: Our At-Home-Try-On Pack is an in home trial, where you can try on suits in the comfort of your own home. You have a 6 day window to try on the suits, dance in front of the mirror, send your friends selfies and then return the suits that don’t work for you. You only pay for what you keep.
To learn more about the At-Home-Try-On pack, please click here.
What is a Buy Now purchase?
A Buy Now purchase is no different than a regular online purchase where you pay now and return later if the product doesn't suit you.
What is your shipping policy for Buy Now purchases?
All of our Buy Now packages ship via DHL with ground/ 2-3 day shipping. If you are shipping the coasts, it typically takes 3 days to arrive.
Can my order be expedited?
Yes! We offer Next Day and 2 Day expedited shipping options at checkout. Orders placed after 2pm (CST), may be processed and shipped the following business day. Orders that have already been submitted cannot be expedited.
Where do you ship?
Currently, we only ship within the US. We hope to have international shipping available in the future. Our At-Home-Try-On Discovery Pack does not ship to Hawaii and Alaska, but please try our Buy Now option and you won't be disappointed.
How will I know when my order has shipped?
You will receive an order confirmation and tracking information from us as soon as your order has shipped. Packages are typically mailed via DHL and can be tracked using this link: https://webtrack.dhlglobalmail.com/. Tracking numbers are updated after 5pm CST the day the package ships and after then you can follow your package along as it makes its way to you.
Please send us an email email@example.com if you have any questions or concerns about shipping.
Returns & Exchanges
What is your return policy?
All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact.
For information on returning a Buy Now order, please visit our Returns and Exchanges page.
For information about At-Home-Try-On Pack returns, please click here.
If you have any questions regarding our return policy, please email firstname.lastname@example.org.
Do you offer exchanges?
We do! Buy Now purchases are eligible for exchange! Please review our Returns and Exchanges page for more information.
When can I expect my refund after I make a return?
We process returns and refunds when the returned items are delivered to us. Please allow 1-2 weeks for the refund to appear on your credit card statement after we receive your item.
Do you offer gift cards?
Yes! Our gift cards can be found on this page. Included with a gift card purchase is a beautiful turkish towel to make your present a little extra special. You’re welcome!
What if my swimsuits are damaged or incorrect?
Please email us at email@example.com with your order number and images of the product and we will assist you.
How do you offer such amazing prices?
Our team's 10 years of experience in the swimwear industry allows us to offer top quality at the best possible price.
We cut out the middlemen in our operations which means the suits come to us directly from our factories, ready to pack and ship. This eliminates operational costs which allows us to offer you the best possible price point for the product quality.
What is your commitment to sustainability?
Besides our customers, the planet is our #1 commitment. We believe that the companies of the future must have sustainability at the core of their business model to make a lasting impact and do right by the environment. At Summersalt, we are constantly striving to refine processes and push ourselves to keep operations and products as eco-friendly as possible.
Please click here to read about our commitment to sustainability.